Business Hours
Our official hours of operation are Monday through Thursday 10:00 AM-5:30 PM. Additionally, we are open on the first Sunday of every month by appointment only. We are closed on Fridays, Saturdays and major Jewish holidays. Please refer to our contact page for our full calendar schedule.
Processing time for In-House or Remote Purchases)
Wigs that require no cutting, styling or other customization (optional), will be processed and shipped within 2 business days. Wigs that require cutting, styling or other customization, will be shipped within 10 – 14 business days.
Fully customized orders require approximately 2 – 3 months for completion.
Return policy
Customers may exchange a wig or receive store credit within 10 days of purchase, provided the wig has not been worn or customized. Customization includes, but is not limited to; cutting, cap adjustments, adding hair or any chemical treatment -whether performed by Shuly Wigs or by any outside salon.
The wig must be returned in its original condition including all tag. Shuly Wigs reserve the right to determine whether a wig has been worn and/or manipulated and whether it qualifies for an exchange or store credit.
Warranty
We at Shuly Wigs New York are confident about the quality of our high-end wigs and hairpieces. Our wigs are made from the finest human hair and crafted by top professionals in the hair industry. We proudly stand behind our products.
All Wigs are covered under a one year warranty for issues such as Knotting, Shedding or Frizzing.
Lace tops are covered under a three month warranty.
Alteration & Re-Cut Policy
We also cover minor alterations within 30 days of the purchase such as cap size adjustments or adding baby hair at no charge. Additionally, we offer a complimentary re-cut within 3 months from the date of purchase.
For advanced customization please refer to our Services page or contact us directly.
Third Party Accessories
Accessories manufactured by third parties are not covered under the Shuly Wigs warranty, but may be covered by the manufacturer’s warranty. It is the customer’s responsibility to file any warranty claim directly with the manufacturer.
Warranty Conditions & Maintenance
The lifespan of our wigs depends on proper maintenance, including how often the wig is washed, the type of shampoo and conditioner used and if dyed, the quality of the dye and how it is applied. For this reason, we strongly recommend servicing your wig at Shuly Wigs, where we guaranty high quality care.
Please note that our warranty can only be honored for wigs service by Shuly wigs.
If a wig is received with an issue within the one-year warranty period it will be inspected by one of our expert technicians to determine the cause. If the issue is determined to be a manufacturing defect, we will, at our discretion, either repair or replace the wig at no cost. If the issue is determined to be due to improper maintenance, styling or mistreatment, the warranty will be considered null and void.
Shuly wigs shall be the sole arbitrator in determining the cause of the issue and warranty eligibility. Nonetheless we are still happy to assist with wig repairs outside of warranty coverage, however, such services are subject to additional fees, which will be disclosed prior to beginning any work.
Wigs that have been improperly cut and styled by others outside salons or other facilities are not covered under warranty.
RW2048Shipping & Terms Updates
For issues covered under warranty, customers will be responsible for shipping the wig to us. Shuly wigs will cover the cost of shipping back the wig to the customer after repair is done.
Please note, we use UPS ground for all our shipping needs. An expedited shipping is available at extra cost.
At times it may be necessary to modify our Terms and Conditions, which will be posted on this page. Shuly Wigs reserve the right to make changes at any time without prior notice.
By visiting our website and making a purchase, you acknowledge and agree to become bound by the “current version” of our Terms and Conditions. All previous versions are superseded, unless otherwise stated.
We encouraged you to review this policy periodically.
This page was last modified on January 1st, 2026.
If you have any questions, concerns, or comments regarding our Terms and Conditions policy you may contact us at [email protected].
