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Return & Exchange Policy

Wigs and Hair Pieces:

We want our customers to be very happy with their purchase, however If you are not 100% satisfied with your choice of style, color, length or texture, or simply changed your mind, you have the option of returning the wig for of a full refund or exchange of the wig within 10 days with the following conditions.

*The wig must be unworn and unaltered i.e. not cut, dyed, adjusted or otherwise manipulated in any way. Shuly wigs shall be the sole arbitrator to determine if a wig /hair piece has been manipulated and whether it qualifies for refund or exchange.

*The wig must be returned in its original condition, including the tags and any accessories included with the purchase -as a curtsey of Shuly Wigs- together with the wig.

*Wigs that has been cut and styled by our company (as per customer’s request) are eligible for exchange only for an equal value.

*Wigs that have been specially customized for a customer are not eligible for a refund or exchange.

*Customer shall be responsible for return shipping charges.

*To process an exchange or return please email us to info@shulywigs.com in order to obtain an RMA number, before shipping back the product.

Accessories:

*Accessories must be returned in their original condition together with the original packaging.

*Customer shall be responsible for return shipping charges.

*To process an exchange or return please email us to info@shulywigs.com in order to obtain an RMA number, before shipping back the product.

*At times it may be necessary to modify the Return and Exchange policy, which will be posted on this page. We therefore reserve the right to do so at any time without notice.

By visiting our website, you acknowledge and agree to become bound to the “current version” of our Return and Exchange policy and unless otherwise stated, all previous versions shall be replaced by the current version. You are therefore encouraged to review the Return and Exchange policy whenever you visit our site to make a purchase. This page was lat modified on November 5, 2013 If you have any questions, concerns, or comments about our Return and Exchange policy you may contact us by emailing to info@shulywigs.com.

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